ppvlp Privacy Policy — How We Collect, Use, and Protect Your Personal Data

This Privacy Policy ("Policy") is issued by ppvlp ("ppvlp", "we", "us", or "our") and applies to all personal data collected, processed, stored, and used in connection with your access to and use of the ppvlp platform at https://ppvlp.bio (the "Platform"), including all sub-pages, mobile-optimised views, and any future features or services added to the Platform.

ppvlp is committed to handling your personal data with care, transparency, and respect. This Policy sets out, in plain and precise English, the categories of personal information we collect from players based in Bangladesh and elsewhere, the purposes for which we process that data, the circumstances under which we may share it with third parties, the security measures we apply to protect it, how long we retain it, and the rights you hold over your own information.

This Policy must be read alongside the ppvlp Terms & Conditions and the ppvlp Responsible Gaming Policy, both of which are incorporated by reference. Where any provision of the Terms & Conditions conflicts with this Policy in relation to a data-privacy matter, this Policy prevails.

This Policy was last updated on 1 January 2026. The most current version will always be available at /privacy-policy. All times referenced in this Policy are Bangladesh Standard Time (BST, UTC+6).

ppvlp collects personal data in the following categories. We collect only what is necessary for the stated purpose; we do not collect unnecessary or excessive data.

2.1 Identity & Registration Data

When you create a ppvlp account, we collect: full legal name, date of birth, gender (optional), residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barishal, Rangpur, Mymensingh, or Cox's Bazar), email address, and mobile phone number.

2.2 Identity Verification (KYC) Documents

To comply with Know Your Customer obligations and prevent underage gambling, ppvlp may request copies of: national identity card (NID), passport, birth certificate, or other government-issued photo identification. These documents are processed solely for identity verification and are stored with enhanced access restrictions.

2.3 Financial & Transaction Data

We record all deposit and withdrawal transactions on the Platform, including: payment method used (bKash, Nagad, Rocket, Upay, bank transfer), transaction reference numbers, BDT amounts deposited and withdrawn, timestamps, and transaction outcomes. We do not store full mobile banking PINs or bank account passwords — payment authentication is handled entirely by the respective payment provider.

2.4 Gaming & Betting Activity Data

We collect records of your gameplay and betting activity, including: games played, bet amounts, game outcomes, bonus usage, session start and end times, and sport betting selections (including cricket markets such as BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures). This data is used for account management, responsible gaming monitoring, and fraud detection.

2.5 Technical & Device Data

When you access the Platform, our servers automatically collect: IP address, device type and operating system, browser type and version, referring URL, pages viewed on the Platform, click-path data, session duration, and approximate geographic location derived from your IP address.

2.6 Communications Data

If you contact ppvlp via live chat, email ([email protected]), or any other support channel, we retain records of those communications — including the content of messages, timestamps, and the support agent involved — for quality assurance, training, and dispute resolution purposes.

ppvlp collects your personal data through the following mechanisms:

• Directly from you: When you register an account, complete your player profile, submit KYC documents, make a deposit or withdrawal request, fill in support forms, or otherwise interact with the Platform.
• Automatically through Platform technology: Our servers, analytics tools, and security systems automatically collect technical and device data each time you visit the Platform. This includes session logging, IP tracking, and click-path analysis used for fraud prevention and platform performance optimisation.
• From payment providers: When you transact via bKash, Nagad, Rocket, Upay, or a linked bank account, those providers may transmit confirmation data (transaction reference, amount, timestamp) to ppvlp as part of the payment completion process. ppvlp does not receive your full mobile banking credentials.
• From identity verification services: Where ppvlp uses a third-party KYC or identity verification service to validate documents you have submitted, that service may return verification results and flags to ppvlp.
• From fraud and risk monitoring tools: ppvlp uses automated risk-scoring tools that may cross-reference technical data (IP, device fingerprint) with known fraud patterns. No individually identifying data is shared externally in this process beyond what is necessary for scoring.

ppvlp uses your personal data for the following purposes:

4.1 Account Management & Service Delivery

To create and maintain your player account, process deposits and withdrawals in BDT, deliver the games and betting markets you access, personalise your Platform experience, and provide 24/7 English-language customer support.

4.2 Identity Verification & Age Gating

To verify that you are who you say you are and that you are aged 21 years or older, in accordance with our age restriction policy and responsible gaming obligations. ppvlp will not allow an account to be fully activated until satisfactory identity verification has been completed.

4.3 Payment Processing & Financial Compliance

To process and reconcile your BDT transactions via bKash, Nagad, Rocket, Upay, and bank channels; to detect and investigate payment anomalies; and to meet anti-money laundering (AML) record-keeping obligations.

4.4 Fraud Prevention & Security

To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, multi-accounting, money laundering, and other prohibited conduct. Technical and device data plays a central role in this process — IP address cross-referencing, device fingerprinting, and session-pattern analysis allow our risk systems to flag anomalies for human review.

4.5 Responsible Gaming

To monitor your gaming and betting activity for signs of problem gambling behaviour, to enforce self-exclusion and deposit limits you have set, and to proactively reach out where our systems detect patterns consistent with harmful play. This use of your data directly serves your wellbeing.

4.6 Legal & Regulatory Compliance

To meet our legal obligations, including responding to valid requests from law enforcement, courts, or financial regulatory authorities; maintaining transaction records for audit purposes; and fulfilling any other legal duty to which ppvlp is subject.

4.7 Platform Improvement & Analytics

To analyse aggregated and anonymised usage patterns — which games are most popular, how players navigate the Platform, where technical errors occur — for the purpose of improving the Platform experience. Analytics performed for this purpose use anonymised or pseudonymised data wherever possible.

4.8 Marketing Communications

With your consent, to send you promotional communications about ppvlp offers, bonuses, new games, cricket and sports betting opportunities, and seasonal promotions (e.g., Pohela Boishakh, Eid, BPL season). You may withdraw your marketing consent at any time — see Section 11 of this Policy.

ppvlp processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing that is required to perform the contract between you and ppvlp — i.e., to deliver the services you have signed up for, including account creation, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including AML obligations, age verification duties, and responses to lawful authority requests.
• Legitimate interests: Processing for purposes such as fraud prevention, platform security, responsible gaming monitoring, and analytics where those interests are not overridden by your data-protection rights.
• Consent: Processing for marketing communications, where we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ppvlp does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing or commercial purposes. We share your data only in the following circumstances and only to the minimum extent necessary:

6.1 Payment Service Providers

To process your BDT deposits and withdrawals, ppvlp must share necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, or your bank (e.g., Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These providers operate under their own privacy policies and are independently responsible for data they process on their platforms.

6.2 Game Content Providers

Games on the Platform are supplied by licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver their games within the Platform, these studios may receive limited session data (e.g., player session token, bet amounts, game outcomes). This data is processed in accordance with each studio's contractual data-processing obligations to ppvlp.

6.3 Identity Verification & Fraud Prevention Services

ppvlp works with third-party KYC verification and fraud-risk services. These providers receive the identity documents and technical data necessary to complete verification checks and return results to ppvlp. All such providers are contractually bound to handle your data in accordance with applicable data protection standards.

6.4 Legal & Regulatory Authorities

ppvlp may disclose your personal data to law enforcement agencies, courts, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or where ppvlp has a good-faith belief that such disclosure is necessary to protect the rights, property, or safety of ppvlp, its players, or the public. Such disclosures will be made without prior notice to you where legally required or where notice would compromise an investigation.

6.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ppvlp's business, your personal data may be transferred to the successor entity as part of that transaction. ppvlp will notify you via email or a prominent Platform notice prior to your data being subject to a materially different privacy policy as a result of such a transfer.

ppvlp uses cookies and similar tracking technologies to operate the Platform, maintain your logged-in session, remember your preferences, detect fraud, and collect anonymised analytics data. The following categories of cookies are used:

7.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They enable session authentication (keeping you logged in), security token validation, and load balancing. Without these cookies, the Platform cannot operate. No consent is required for strictly necessary cookies.

7.2 Functional Cookies

These cookies remember your preferences — such as your preferred language setting, notification preferences, and responsible gaming tool configurations — so you do not have to re-enter them on each visit.

7.3 Analytics Cookies

ppvlp uses anonymised analytics to understand how players navigate the Platform, which game categories are most visited, and where technical errors occur. Analytics data is aggregated and does not identify individual players. These cookies are used solely to improve the Platform experience.

7.4 Security & Fraud Prevention Cookies

These cookies form part of ppvlp's fraud-detection and risk-monitoring infrastructure. They may record device fingerprint signals (browser type, screen resolution, installed font list) to identify anomalous access patterns consistent with account takeover or multi-accounting attempts.

ppvlp retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply:

At the end of the applicable retention period, personal data is either securely and permanently deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised data may be retained indefinitely for aggregated statistical analysis.

ppvlp takes the security of your personal data seriously and implements a multi-layered approach to protecting it against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ppvlp Platform, including login sessions, payment flows, and support communications.
• Encryption at rest for sensitive stored data including identity documents and financial records, using AES-256 or equivalent standards.
• Role-based access controls ensuring that ppvlp staff can only access personal data to the extent required for their specific job function.
• Certified RNG technology for game fairness — while not strictly a data-security measure, RNG certification demonstrates ppvlp's commitment to independently verified technical standards.
• Automated intrusion detection and security event monitoring to identify and respond to threats in real time.
• Regular security assessments of Platform infrastructure and third-party integrations.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ppvlp will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

As a ppvlp player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact ppvlp at [email protected] with your full name and registered email address. We will respond within a reasonable timeframe and, in any event, within 30 calendar days of receipt of a valid request.

10.1 Right of Access

You have the right to request a copy of the personal data ppvlp holds about you and to receive information about how it is being processed. We will provide this in a structured, commonly used format.

10.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For most account details, you can update information directly in your account settings panel.

10.3 Right to Erasure

You may request that ppvlp delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to ppvlp's legal retention obligations — for example, transaction records that must be kept for AML compliance cannot be deleted on request.

10.4 Right to Restriction of Processing

In certain circumstances — for example, while a dispute about data accuracy is being resolved — you may request that ppvlp restrict the processing of your data to storage only.

10.5 Right to Data Portability

Where processing is based on your consent or on a contract with you, and is carried out by automated means, you may request a copy of your personal data in a portable, machine-readable format (e.g., CSV or JSON).

10.6 Right to Object

You have the right to object to processing based on legitimate interests, including profiling for fraud detection, where you believe your particular circumstances mean that processing should not continue. ppvlp will assess your objection and either cease the processing or provide compelling legitimate grounds to continue.

With your consent, ppvlp may send you marketing communications by email or SMS about Platform offers, new games, cricket and sports betting promotions, bonuses, cashback campaigns, and seasonal events such as Eid, Pohela Boishakh, Durga Puja, BPL season, and IPL season.

You may withdraw your marketing consent at any time by:

• Clicking the unsubscribe link in any marketing email you receive from ppvlp;
• Updating your notification preferences in your account settings panel; or
• Contacting ppvlp live chat or emailing [email protected] with a request to opt out of marketing.

Opting out of marketing communications does not affect your ability to use the Platform, nor does it affect transactional or service communications — ppvlp will continue to send you account-related notifications such as deposit confirmations, withdrawal updates, responsible gaming alerts, and security notices, as these are necessary for the operation of your account and cannot be opted out of while your account remains active.

ppvlp is strictly an adults-only platform. The minimum age to register and use the Platform is 21 years. ppvlp does not knowingly collect or process personal data from any person under the age of 21.

During the registration process, all applicants are required to confirm their date of birth and agree that they are aged 21 or over. ppvlp may request identity documents to verify this declaration at any point during the account lifecycle. Accounts found to belong to persons under the age of 21 will be immediately suspended, all funds will be held pending investigation, and the account will be permanently closed.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. ppvlp supports responsible access and takes its age-gating obligations seriously.

ppvlp reserves the right to update or modify this Privacy Policy at any time. When we make changes, the updated Policy will be published at /privacy-policy with a revised effective date. For material changes — that is, changes that significantly affect how we collect or use your personal data, or changes that reduce your rights — ppvlp will notify you by email to your registered address and/or by a prominent notice on the Platform at least 14 days before the changes take effect.

Your continued use of the Platform after the effective date of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must stop using the Platform and may request account closure by contacting [email protected].

We encourage you to review this Policy periodically to stay informed about how ppvlp protects your personal data. Archived versions of previous policies are available on request.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ppvlp handles your personal data, please get in touch using the following contact details. All privacy-related enquiries are handled by the ppvlp Data & Compliance team.

• Email: [email protected] — please use the subject line "Privacy Enquiry" to ensure your message is routed to the correct team.
• Live Chat: Available 24/7 directly on the Platform. Select "Account & Privacy" as the query category when initiating the chat.
• Response Time: ppvlp aims to respond to all privacy-related enquiries within 5 business days (BST, UTC+6). Data rights requests under Section 10 will be actioned within 30 calendar days.